Statistically Counting Lost Luggage as Not Lost

“An innovation aiming to streamline how air passengers reconnect with their lost luggage comes with a major asterisk: airline would no longer count the luggage as lost.”  Using text messaging, airlines could advise you that your bags did not make your flight, and you can give them instructions via text where they should send the lost bags.

DOT statisticians will not count those bags as lost, and airlines can maintain goods stats while perhaps not performing so well.  You say, “They’re not lost, because we know where they are.”  I say, “They’re lost because they are not where they belong.”

Whoever said statistics was an exact science?

For the full article in the Wall Street Journal, click here:

counting Lost Baggage

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